Synnovis and data security – information for patients
08 August 2024 - On 3 June, a cyber-attack was carried out on our pathology service provider, Synnovis
Update – Friday 11 October 2024
Our systems are now operating normally and we are no longer experiencing disruption to blood testing and pathology services.
We understand this might be worrying for our patients and their families.
If you have an appointment, including maternity, please attend hospital unless contacted. Our emergency departments (A&E) are open.
For anyone with concerns about their data security, NHS England has created a set of Frequently Asked Questions for anyone who would like further information about the incident. They have also established a free helpline for people to call. The number is 0345 8778967.
We’ll continue to update this page with information about our services.
Disruption to our pathology services
We are currently experiencing disruption to our pathology services.
Very regrettably we have had to delay some procedures and operations.
The majority of our services are running, including outpatients and community services, although you may experience some disruption or delay during your appointment, which we apologise for.
If you have an appointment, please attend as normal. If we have to delay your appointment, we will let you know.
Emergency and urgent care
Our emergency departments (A&E) and urgent treatment centres at King’s College Hospital and Princess Royal University Hospital remain open to those needing urgent or emergency care, although you may experience a longer wait than usual.
If you need medical advice but it’s not an emergency, please consider using a different service to get the care you need. You could:
- call NHS 111 or visit www.111.nhs.uk
- make an appointment with your GP
- go to a local pharmacist
If we feel you could be seen elsewhere, we will ask you to do so and advise you on the most appropriate place to go. If you need emergency care, you will be seen but may experience a longer wait than normal.
We apologise for any inconvenience caused, and thank you for your understanding.