Help us help you get the treatment you need

14 May 2020 - If you have a condition that is not related to Coronavirus (COVID-19) and you need medical help, we are here for you.

You can still contact your GP, 111 online or call 111 for help. If it’s a serious or life-threatening emergency, call 999. If you are told to go to hospital, it is important that you go. We will give you the care you need.

You should continue to attend your appointments, unless you have been told not to attend. Some outpatient appointments are running virtually, please check our video consultations page for more information.

For more information on attending one of our hospitals, including how we are ensuring the safety of our patients, staff and visitors during the Coronavirus outbreak, read our article on how we are responding to Coronavirus.

Pregnant women

If you are pregnant it is important that you still attend your antenatal appointments and continue to seek advice from your midwife or maternity team. If you are worried about your health or the health of your unborn baby, please contact your midwife or maternity team.

Parents of young children

If you are worried about the health of your baby or child, please call 111. If it’s a serious or life-threatening emergency, call 999.

Cancer patients

If you have a symptom that you are worried about, you must contact your GP Practice. Your clinician will discuss with you the benefits of starting or continuing your cancer treatment against the increased risks of contracting Coronavirus.

Heart attack

If you think you or a family member are suffering with the symptoms of a heart attack you must dial 999 immediately. If you or a family member develop symptoms such as heavy or tight chest pain that may spread to your arms, neck or jaw, or make you breathless, sick, sweaty or light-headed and that doesn’t go away, this could be caused by a heart attack. Dial 999 immediately.

Stroke

If you think you or a family member are suffering with the symptoms of a stroke you must dial 999 immediately. You can spot the symptoms of a stroke by using the FAST test:

Mental health

The NHS is here to support your mental health during the Coronavirus pandemic, as well as your physical health. If you are concerned about the mental health of your child, please contact your GP or check online self-referral options for under 18 years olds.