Patient surveys
Improving the quality of patient care is our main priority. That means listening to and acting on real concerns, such as how we talk to patients, how clean the hospital is and the quality of our food.
NHS patient surveys
Find out more information about NHS patient surveys.
Adult Inpatient Survey
At King’s College Hospital NHS Foundation Trust, we believe providing high-quality care for each person is fundamentally important. The NHS has launched a major survey on people’s experiences of their hospital stay. If you had an overnight hospital stay during November 2024, you could be invited to take part and give your feedback on the quality of care and treatment you received. If you are invited to take part, you will be sent a letter with details explaining how to participate.
In the 2023 survey, we received 420 responses from adults aged 16 and over, who used the survey to tell us what is working well and what requires improvement.
The survey can be completed online or as a paper questionnaire. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing. The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker, on behalf of NHS England. Your responses are not shared with our staff and will be kept confidential by the research team. If you choose not to take part, it will not affect your care.
The results will be published in the summer of 2025 and will be used to assess NHS Trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best care and treatment for you and our community.
The NHS Adult Inpatient Survey has Section 251 (NHS Act 2006) approval to process contact details.
National Cancer Patient Experience Survey
At King’s, we want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us to deliver what patients want and need. The National Cancer Patient Experience Survey (NCPES) asks for feedback from cancer patients (16 years and over), to inform and improve local cancer services across England.
Those who are treated for cancer as an inpatient or day-case, and left hospital in April, May or June 2024, will be invited to take part in the survey later in the year.
Friends and Family Test
The NHS Friends and Family Test (FFT) is an important opportunity for NHS patients to comment on the care and treatment they receive. Patients are asked: “Overall, how was your experience of our service?” and are also given an opportunity to suggest areas of improvement.
We use this feedback to improve our clinical care and treatment. Find out more information about the FFT on the NHS England website.
Complete an online survey
If you have been a patient at King’s College Hospital NHS Foundation Trust, we’d like to know what you think. Complete a Friends and Family Test survey and influence the way we deliver our care. If you have been given a code by your service provider, please enter it in the section to the right of the survey page, or you can locate the service you would like to leave feedback for using the search box or expandable sections on the page.
Other ways to provide feedback
You can also share your feedback either in hospital or when you go home via a paper survey, QR code, iPad device or a text message after your visit.
Find out more
For more information about patient feedback at the Trust please contact the Patient and Public Involvement Team, at [email protected] or call 020 3299 3682.