Patient surveys
Improving the quality of patient care is our main priority. That means listening to and acting on real concerns, such as how we talk to patients, how clean the hospital is and the quality of our food.
NHS patient surveys
Find out more information about NHS patient surveys.
National Cancer Patient Experience Survey
At King’s, we want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us to deliver what patients want and need. The National Cancer Patient Experience Survey (NCPES) asks for feedback from cancer patients (16 years and over), to inform and improve local cancer services across England.
Those who are treated for cancer as an inpatient or day-case, and left hospital in April, May or June 2024, will be invited to take part in the survey later in the year.
Children and Young People’s Patient Experience Survey
At King’s, we believe providing high-quality hospital care for each person is fundamentally important. The NHS has launched a major survey on children and young people’s experiences of being in hospital.
If your child is up to 15 years old and was in hospital in March, April or May 2024, you and your child could be invited to give your feedback on the quality of care and treatment. If you are invited to take part, you will be sent a letter with details explaining how to participate.
The last time we ran this survey, we heard from 334 children, young people and their parents or carers who used the survey to tell us what was working well and what we need to be do better.
The survey can be completed online or as a paper questionnaire. If you prefer to complete the survey on paper, a paper questionnaire will be sent in a later mailing. The survey is carried out by the Care Quality Commission and a dedicated Survey Coordination Centre at Picker. Participation will not affect your care or treatment. Your responses are not shared with our staff and will be kept confidential by the research team.
The results will be published in the spring of 2025 and will be used to assess NHS trusts in England. What we learn will enable us to identify key priorities, aiding our mission to provide the very best hospital care and treatment for you and our community.
If you are invited to take part and need help completing the survey, please call 0800 783 1775. Your valuable feedback will help us improve the quality of our care and people’s experience.
Friends and Family Test
The NHS Friends and Family Test (FFT) is an important opportunity for NHS patients to comment on the care and treatment they receive. Patients are asked: “Overall, how was your experience of our service?” and are also given an opportunity to suggest areas of improvement.
We use this feedback to improve our clinical care and treatment. Find out more information about the FFT on the NHS England website.
Complete an online survey
If you have been a patient at King’s College Hospital NHS Foundation Trust, we’d like to know what you think. Complete a Friends and Family Test survey and influence the way we deliver our care. If you have been given a code by your service provider, please enter it in the section to the right of the survey page, or you can locate the service you would like to leave feedback for using the search box or expandable sections on the page.
Other ways to provide feedback
You can also share your feedback either in hospital or when you go home via a paper survey, QR code, iPad device or a text message after your visit.
Find out more
For more information about patient feedback at the Trust please contact the Patient and Public Involvement Team, at [email protected] or call 020 3299 3682.