Help and support

Whether you are a patient or a visitor there may be times when you would like to talk to someone, or you need help getting some assistance or information.

If it is information you are after, your first port of call is our Patient and Advice Liaison Service (PALS) team. They handle a wide range of enquiries and if they cannot help you they will put you in touch with someone who can.

For spiritual, religious or pastoral support, regardless of your faith, contact our Chaplaincy team who can help you to get through what may be a difficult time.  Our King’s Macmillan Information and Support Centre offers support and information to anyone accessing cancer care at the Trust, and those affected by the diagnosis of a family member or friend.

If English is not your first language, we can arrange a translator or interpreter to assist you at your appointment and help you to feel more comfortable about talking to our doctors, nurses and other healthcare staff.

We can offer extra help to people who have a learning disability. We have also worked with AccessAble to create an accessibility guide, providing detailed information for our departments, wards and services.

Find out more about Martha’s Rule, a new patient safety service at the Trust, or how to ask for a second opinion.