Accessibility statement
This accessibility statement applies to the King’s College Hospital NHS Foundation Trust website (www.kch.nhs.uk).
This website is run by King’s College Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- zoom in up to 200% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- many documents throughout the site are in less accessible formats, for example, PDF
- some image links are empty
Feedback and contact information
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email us to let us know
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: [email protected]
- call: 020 3299 4826
We’ll consider your request and get back to you in 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
King’s College Hospital NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
- Many documents are in less accessible formats, for example, PDF. This fails WCAG 2.2 success criterion 1.1.1 (Non-text content). We are currently investigating this and will have a plan to address it by March 2025.
- Some image links are empty. This fails WCAG 2.2 success criterion 2.4.4 (Link purpose (in context)). We plan to fix this by December 2024.
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
What we’re doing to improve accessibility
In April 2023, we moved our existing website content onto a new content management system. This has improved our ability to provide an accessible website.
In May 2023 we commissioned an accessibility audit of the website, which we have used to make further improvements. Issues raised in the report that we are still investigating are listed in the ‘Roadmap’ section.
In addition to the scheduled improvements listed in the ‘Non-compliance with the accessibility regulations’ section, we carry out regular basic accessibility checks, to ensure new content and features are accessible.
PDFs and other documents
The audit identified a significant number of documents that do not comply with the accessibility regulations.
As part of our work to improve the accessibility of this website, we are reviewing our policy on PDFs and other documents, and other methods of delivering information, with a view to making them as accessible as possible.
Roadmap
| Item of work | Target date | Status |
|---|---|---|
| Add descriptive titles to embedded videos | Aug 2023 | Complete |
| Ensure Service A to Z landing page jump links are coded to work correctly with screen readers | Sep 2023 | Complete |
| Correct the heading structure where needed throughout website | Jan 2024 | Complete |
| Remove empty image links | Dec 2024 | Started |
| Review and update policy for making information in non-HTML documents accessible | March 2025 | Started |
Preparation of this accessibility statement
This statement was prepared on 18 April 2023. It was last reviewed on 20 November 2024.
This website was last tested in May 2023, by Accessibility Services. A sample of 16 pages were manually tested that included all of the features and page types on the website. Automated testing was also completed on a wider range of pages.
Since then, our inhouse web team and our web design partner have made ongoing improvements and conducted automated testing, to monitor and improve the accessibility of our website.